In the face of the rampant COVID-19, experts and scholars have offered advice and suggestions for economic development, financing and investment, social governance, etc., and various online trainings have emerged one after another. However, there are few suggestions for employee relationship management.

What are the psychological changes and characteristics of employees during the epidemic? How to manage and motivate employees in the face of the troubles of the epidemic and the pressure of economic downturn? How to create a gold medal team after resuming work and quickly and effectively promote on-site work?

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These are all issues that managers need to face. Based on this, the International Association for Excellence in Operations has invited two gold medal lecturers in the professional field to help you solve your problems, assist management and operation personnel at all levels in professional learning, and better manage employee relations after resuming work. Do your best to overcome difficulties together! February 22nd (Saturday), 2 pm! The 'epidemic' of resuming work has started! The team execution is not 'discounted'! Let's talk about 'employee relationship management' together~

On the afternoon of February 22, 2020, the third live broadcast public welfare training lectures "Team Management and Frontline Employee Empowerment" and "Frontline Employee Management under the Epidemic" organized by the International Association for Operational Excellence officially began as scheduled; According to online statistics, 4685 relevant workers registered and participated in this online training activity.

In the following sharing, Teacher Zhou made a specific analysis on work guidance and work relationships:

 During the sharing process, Teacher Zhou also analyzed some examples to help everyone understand the significance of these tools in a relaxed atmosphere。

Subsequently, the second guest, Teacher Qian Wen, shared the theme of "Frontline Employee Management under the Epidemic" with everyone.

Teacher Qianwen first gave a self introduction, as well as some of his work experience and achievements in the field of lean over the years.

Boss Qian Wen summarized that the outbreak of the COVID-19 in early 2020 has caused many enterprises to face various difficulties, mainly focusing on the problems of capital chain rupture, insufficient workers to resume work, untimely supply of raw materials, high costs to resume work, fear of the spread of the epidemic, reduction of product orders, and so on. And what are the reasons for these problems that we should seriously consider? Many companies believe that it is an employee problem, a lack of employee literacy, and a lack of management ability among managers. Therefore, while anxious, they constantly emphasize the improvement of employee literacy and management ability, but the results are not satisfactory. But in fact, the human factor is only 30%, just like the outbreak of this epidemic, it is caused by many factors, not just human factors.

Teacher Qianwen mentioned that there are multiple reasons for a problem phenomenon, and it is necessary to find the true reason to fundamentally solve the problem. The problem is the result of the interaction of various reasons (mainly human factors, management reasons, and business reasons). But what should be done for the initial problem is to detect and isolate it early, and the key is to detect it early and establish tools that can expose the problem (using 5S, visualization, and standardization tools). After discovering the problem, the transmission path of the problem should be cut off first to prevent it from expanding (similar to the lockdown of Wuhan in this epidemic), but we still need to find the true cause, Instead of just addressing the cause of the symptoms (the tools we can use include A3 reports, fishbone maps, problem trees, etc.), what we ultimately need to do is not repeat the occurrence, and these are based on how to prevent rather than how to treat.

And the above issues all reflect that what we should do is not to complicate management, but to simplify it to deal with different personnel, and to achieve the goal of simplification, it is necessary to combine standardization and visualization. The automation of management is the establishment of executable standardization and visualization of actions, establishing standards for doing things. Under normal circumstances, it is done according to standards. In the event of an abnormality, it can be visually transmitted to the manager, allowing them to appear and take action as soon as possible. This is a fireproof management approach.

However, the above alone cannot do a good job in management. What should be emphasized is humanized management, which involves understanding human characteristics and utilizing them. Human characteristics are influenced by factors such as environment, experience, and knowledge. Many factors can affect a person's various behaviors, and the most prominent one is their needs, which are influenced by external factors and will undergo different changes. In particular, we should think about which needs of employees will become stronger during the epidemic, including three needs: 1. Health care needs (people want to eat and dress, live comfortably, be healthy, and work safely), which are particularly prominent during the epidemic; 2. The need to maintain a relaxed mood (hoping that the workplace has a human touch and warmth); 3. The need to pursue fairness. And what the company needs to do is to ensure that employees work with peace of mind and safety during this period, arrange work and commuting reasonably, and ensure that employees have family members.